Faqs
I am based out of India and I want to place an order with a delivery address in India. Is it possible?
We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.
Which category products do you sell online?
www.avtaragroup.com is online fashion store catering to men and women fashion categories like apparels, shoes, accessories from brands and our own brand avtara.
How do I know my size?
We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.
Do you provide warranty/guarantee for merchandise?
All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.
I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?
Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.
How do I add more products to my order?
Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.
How can I use a voucher in the ‘My Account’ section to place an order?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
What are the shipping charges I need to pay for an order under INR 500?
All orders below INR 500 will be levied a shipping charges of INR 99 which is non-refundable.
Is there a limit to the quantity that I can order?
We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.
How do I apply the refund voucher provided to me?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
Do you take orders over phone?
We are happy to do so and at present place only Cash On Delivery orders for you.
My order is placed. What happens next?
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
Why do I sometime see price variations on same product? What is the AVTARAGROUP.COM pricing policy?
There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own AVTARAGROUP brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time. We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again. AVTARAGROUP.COM reserves the rights to change prices at its sole discretion.
Payment
What payment methods are accepted at AVTARAGROUP.COM?
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.
Why is tax being charged?
Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by AVTARAGROUP.COM to the relevant government authorities.
Is it safe to shop online using my debit/credit card?
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
Cancellations
What happens if the merchandise added to cart goes out of stock?
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s
Can I cancel an order?
Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to AVTARAGROUP.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.
Can I cancel my exchange order?
Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.
Why was my order cancelled by AVTARAGROUP.COM?
Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.
Can I cancel a partial order?
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
Care Zone
How do I get in touch with AVTARAGROUP.COM?
Please contact us at +91 - 7852968566 10 am to 7 pm (Monday to Saturday) or email us at avtaragroup2019@gmail.com
What are the Customer Care working hours?
We work 10 am to 7 pm Monday to Saturday.
I want to sell my products on AVTARAGROUP.COM Whom do I get in touch with?
Write to us on avtaragroup2019@gmail.com and we will assist you further.
Is there a bug bounty program at AVTARAGROUP?
AVTARAGROUP will give a Certificate of Recognition for every bug found and reported to us. In case you have a found an issue, you can email us at avtaragroup2019@gmail.com Cash or in-kind rewards are not supported currently.