Shipping & Return
Do you deliver out of India?
At present we deliver only in India.
What happens if I am not available when you deliver the merchandise?
For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
Can I book an order for delivery to more than one address?
Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.
What are the shipping charges and/or are there any additional charges?
Free shipping is available on all products, subject to a minimum order value. A Non-refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-.
How can I track my order?
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
What is the stipulated delivery time for an order?
Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
Returns/Exchange/Refunds
How do I return the product/s?
You can exchange an item online at AVTARAGROUP.COM by following the below steps .Log in to the 'My Account' section at AVTARAGROUP.COM Select the product that needs to be exchanged Follow the steps and fill in the required information to complete the process.
How do I exchange the product/s?
You can exchange an item online at AVTARAGROUP.COM by following the below steps. Log into the 'My Account' section at AVTARAGROUP.COM Select the product that needs to be exchanged Follow the steps and fill in the required information to complete the process.
When will my exchange item be shipped?
Exchange items are shipped within 24 hours after the item returned has passed quality checks.
What categories fall under non-returnable categories?
Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team. Sleepwear Lingerie Swimwear Beachwear Accessories Beauty products Socks Any freebies
What should I do if my order is received in a damaged condition?
We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at care@m-eretail.com.
What should I do if I receive a different item from the one that I have ordered?
We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at care@m-eretail.com.
Why do I need to self-ship?
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
Will I receive a voucher/s in case of self-shipped product/s?
For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Where do I need to self-ship my products?
Shipping Address for self-ship product/s:- Plot No-48/1238 In front of Alka das clinic ,mahatab road Bhubaneswar, Odisha, India pin-751002
My return request was initiated but the reverse pick-up has not yet been done. What should I do?
Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at +91 7852968566, +91 9438693598 or email us at avtaragroup2019@gmail.com
I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?
At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.
I ordered the same product in more than one quantity. How do I do a partial return?
Please contact us at +91 7852968566, +91 9438693598 or email us at avtaragroup2019@gmail.com and our team member will help you.
What are the refund options available to me?
You can choose to get your refund in the following ways: Cash refund via bank transfer into your account for all COD orders Money back to the paid account/ credit card for all online orders. A Coupon Code of the refund value in your AVTARAGROUP.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at AVTARAGROUP.COM.
How do I get my balance refund-voucher amount?
Please contact us at +91 7852968566, +91 9438693598 or email us at avtaragroup2019@gmail.com and our team member will help you.
Will I get refund of my Shipping Charges in case of return?
No. Shipping charges are non-refundable.